Last Updated: March 2026

At BotNest, we strive to provide high-quality automation solutions and educational programs. This Refund and Cancellation Policy outlines the conditions under which refunds or cancellations may be requested.

Customers may request cancellation under the following conditions:

• Orders can be cancelled within 24 hours of placing the order if installation has not been scheduled.
   
• If hardware procurement has already started, a processing fee of up to 20% may be deducted.
   

• Once the automation system is installed and activated, the order cannot be cancelled.
   
• Installed hardware cannot be returned unless there is a manufacturing defect.
   

Refunds may be issued in the following cases:

• Product has a verified manufacturing defect
   
• BotNest is unable to deliver or install the service
   
• Order cancelled within the allowed cancellation period
   

Refunds will not be issued for:

• Change of mind after installation
   
• Damage caused by misuse or electrical faults
   
• Network or internet issues affecting IoT devices
   
• Third-party app compatibility issues
   

Approved refunds will be processed within 7–10 business days.

• Students may cancel enrollment within 48 hours of registration if the course has not started.
   
• After the course begins, fees are non-refundable.
   

Students may request one-time rescheduling to another batch depending on availability.

For workshops or short-term events:

• Cancellation 3 days before the event → Eligible for 50% refund
   
• Cancellation less than 72 hours before the event → No refund
   

BotNest is not responsible for service interruptions caused by:

• Internet connectivity issues
   
• Power failures
   
• Third-party software or hardware failures
   
• User device compatibility issues
   

Approved refunds will be processed through the original payment method, including:

• UPI
   
• Bank transfer
   
• Credit/Debit card
   
• Payment gateway
   

Processing time: 7–10 business days.

BotNest reserves the right to cancel an order if:

• The service location is not technically feasible
   
• Hardware is unavailable
   
• Incorrect information was provided by the customer
   

In such cases, a full refund will be issued.

To request a cancellation or refund, contact:

BotNest Support

Email: support@botnest.in
Website: www.botnest.in

Please include:

• Order ID
   
• Customer name
   
• Reason for cancellation/refund